On the day you move into your new home, you should be welcomed by your builder’s rep and shown around the house and things like the heating, boiler, etc explained. They should also give you a box with guarantees, instructions and especially the contact details for Customer Service!

You have 2 years to get any problems with your new house sorted out. Make sure you write down all the snags you find and don’t be afraid to add to it and call/email customer service until everything is fixed to your satisfaction.


Bovis aren’t currently building in Cambourne but all newly build Bovis homes are covered for 2 years by the Bovis Homes Warranty.

In addition, the NHBC 10-year warranty also runs from your completion day.
Please use the following link for customer care which is open 24 hours a day

Taylor Wimpey

Taylor Wimpey is still busy building homes in Upper Cambourne. The Show Home being on Brace Dein.

Taylor Wimpey has 24 hour a day help for their houses still covered by the 2 year warranty. Use this link for help.